Emergency Alert Frequently Asked Questions

How do you send a notification?
There are three basic ways to send notifications:

Web based browser - Authorized personnel log on and complete an easy to use form denoting recipients and message. Recipients can be predefined user groups, escalation groups or the message can be broadcast to the entire user database.

Interactive Voice Response (IVR) lines – Predefined templates for notifications can be created with quick launch codes and distribution lists. Authorized personnel call in the IVR line, enter the launch code, and the notification is sent.

Application Programming Interface (API) – Automated notifications can be integrated with other enterprise applications. For example, a call to a help desk automatically sends a service order to repair personnel.

How many users can you reach?
100,000 or more users can be reached anytime, anywhere via voice or text-enabled devices.

What security access measures are in place?
CellsAlert allows delegation of permissions to control who initiates notifications and whom they can contact, as well as controlling who can access sensitive personnel data.

How are contacts grouped?
CellsAlert enables teams of users to be created around business units, departments, crisis response teams, geographies, and roles as well as to control which data and functionality each user can access.

How do you ensure contact information is accurate?
AlertFind can be automated for data synchronization with email, HR systems, corporate directories, and databases to ensure contact information is always accurate.

How do you ensure systems don’t crash during large-scale communications?
CellsAlert is hosted at top-tier disaster recovery data centers on redundant infrastructure to provide secure, highly available, global communications capabilities.

What reports and audits are available?
CellsAlert features a real-time audit trail with a detailed transactional log, reporting on pending and sent notifications. Reports offer simple summaries and detailed descriptions of the notification process .